Here you can find answers to all the different questions you might have about our product ranges.
To place an order, simply browse our website, add your chosen items to the basket, and proceed to checkout. You’ll need to provide your delivery details and select a payment method before completing your purchase. If you need to talk to an expert about products you’d like to buy, we’re here to advise you. Get in touch.
In some cases we can deliver internationally. To find out if you we can deliver to your required location, please contact us.
Unfortunately, we do not deliver items to Northern Ireland.
To place an order, simply browse our website, add your chosen items to the basket, and proceed to checkout. You’ll need to provide your delivery details and select a payment method before completing your purchase. If you need to talk to an expert about products you’d like to buy, we’re here to advise you.
We accept the following secure payment methods:
Our website uses industry-standard encryption and security measures to ensure that all transactions are safe and your payment details are protected. You can shop with confidence knowing that your data is secure.
Ordered too much? Changed your mind? No problem at all, we’re happy to help.
If you’d like to return any unused, undamaged, and unopened products, you can do so. Just let us know within 14 days of receiving your order, and we’ll guide you through the process.
Please note:
To arrange a return, get in touch with us. We’ll provide the correct return address and help organise the process. Once we’ve received your items in their original condition, we’ll issue your refund.
If you cancel before your order is dispatched, you’ll receive a full refund. If the goods have already been delivered, the charges above will apply.
We offer standard delivery across the UK. Deliveries are made Monday to Friday between 8 am and 6 pm. Once your order is processed, we’ll confirm the delivery date with you. For urgent requirements, please contact us, and we’ll do our best to expedite your order.
We aim to keep our most frequently ordered items in stock, but availability can vary. If an item is out of stock, this will be indicated on the product page.
Yes, we offer bulk discounts on many of our products. Each product page includes a table showing the discounts available for larger orders. If you require a quantity greater than what is listed on the site, please contact us, and we’ll be happy to provide a bespoke quote. You can call us on 01484 411888 between the hours of 9-5pm, Mon-Fri, or you can email us at [email protected].
Many of our products are part of our best price guarantee, so if you find them cheaper elsewhere, get in touch. Where possible, we’ll match any quote. You can call us on 01484 411888 between the hours of 9-5pm, Mon-Fri, or you can email us at [email protected].
The time it takes for your order to reach you will depend on the product/s you have ordered and the method of delivery.Â
We recommend that you visit our Delivery page to give you all the information you might need before your order arrives. If you have any further questions, you can chat to our team via email, on the phone, or through our live chat; we’re happy to help!
Due to the bulky nature of certain products and insurance / liability issues, the couriers will only deliver to curb-side. (They cannot be expected to carry goods up to your flat for example).
In some cases we can deliver internationally. To find out if you we can deliver to your required location, please contact us.
We offer standard delivery across the UK. Deliveries are made Monday to Friday between 8 am and 6 pm. Once your order is processed, we’ll confirm the delivery date with you. For urgent requirements, please contact us, and we’ll do our best to expedite your order.
Currently, we only deliver within the UK.
Delivery times vary depending on the product and your location. Our target is to deliver within 3 working days from the order date. However, some made-to-order items may take longer. When you receive your order confirmation, we will provide you with an estimated delivery date.
Yes, once your order has been dispatched, you’ll receive a tracking link via email to monitor your delivery.
If your order hasn’t arrived within the expected timeframe, please check your tracking details or contact us for assistance.
Our delivery service covers kerbside delivery only for insurance purposes. Please ensure you have the ability to bring your delivery inside – it will also be your responsibility to dispose of all packaging, which may include shipping pallets.
Unfortunately, not – however, we’re more than happy to advise you on your nearest location for collection. Please contact us to find out more. You can call us on 01484 411888 between the hours of 9-5pm, Mon-Fri, or you can email us at [email protected].
If any of your goods arrive damaged, don’t worry – we’re here to help. You can either exchange the damaged items for new ones or opt for a full refund.
We’ll arrange the collection of the damaged items at no additional cost to you and, if needed, organise the delivery of replacements.
If you notice damage upon receipt, we recommend rejecting the delivery. If it’s just a small part of a larger order, note the damage with the courier, and we’ll take care of the replacement.
Please let us know about any damaged items within 30 days of receiving them. Unfortunately, we can’t accept returns for goods that have been altered by the customer, such as cutting or applying adhesives.
Note: This doesn’t apply if the damage was caused by improper installation—always follow the manufacturer’s guidelines or contact us if you’re unsure.
We aim to keep our most frequently ordered items in stock, but availability can vary. If an item is out of stock, this will be indicated on the product page.
Yes, we offer samples for certain products. Please check the product page or contact us for details.
Many of our products are part of our best price guarantee, so if you find them cheaper elsewhere, get in touch. Where possible, we’ll match any quote. You can call us on 01484 411888 between the hours of 9-5pm, Mon-Fri, or you can email us at [email protected].
Soundproofing ratings are typically measured in decibels (dB), indicating how well a material reduces sound. The decibel scale is logarithmic, so a 10 dB increase represents a tenfold increase in sound intensity. For instance, a reduction from 50 dB to 40 dB means the sound is perceived as half as loud. Understanding these ratings helps in selecting materials that effectively minimise noise transmission. For a more detailed explanation, you can refer to our blog post: Decibels Explained: Understanding Soundproofing Ratings.
Before using Karma SoundLay 9mm with an engineered timber floating floor you should consider the thickness of the flooring that is being laid. We always recommend a stiffening layer is added to flooring with a thickness of less than 15mm.
If you’re looking to block airborne sound then Karma SoundLay Plus 12mm is a good option. When it comes to SoundLay, we recommend a stiffening layer when putting wooden floors over the top, specifically if the flooring is less than 15mm thick. The SoundLay has a substantial foam layer, so we expect that (within reason) it can accommodate uneven floors.
Yes, you can use the Green DPM 1200 Gauge under Kingspan for the floor base.
Yes. You can lay carpet directly over Karma SoundLay – it can be used with or without carpet underlay. We also offer Karma Gripper Strips which are designed to sit under the carpet gripper strip to reduce transmission through them.
Yes, this heavy duty foil underlay is suitable for use with wood flooring.
The TimberTech2 Acoustic Plus is not tested within Part E regulations. This does not mean it would fail, simply that it may need to be tested and a certificate provided. Alternatively, we recommend looking at the Regupol 530, which is independently tested under laboratory controlled conditions and onsite using UKAS accredited and ANC approved bodies respectively showing compliance with the new building regulations Approved Document E.
If you notify us that you wish to return a product(s) within 14 days of receiving the goods and they are not faulty or broken, you will be refunded the full value of the product excluding any pickup or restocking charges and the initial carriage paid. If the goods are faulty or broken and you notify us within 14 days of receiving the product(s), we will issue you a full refund for the cost of the goods, the initial carriage fees and we will also cover the return carriage costs. Once you have notified us that you wish to return goods, you then have a 14 day period to return the products to us. We will issue any refunds within 14 days of receiving any returned goods. Sadly, if the product has been altered in anyway (cut-to-size, made to measure etc.), you will be unable to return the product.
To place an order, simply browse our website, add your chosen items to the basket, and proceed to checkout. You’ll need to provide your delivery details and select a payment method before completing your purchase. If you need to talk to an expert about products you’d like to buy, we’re here to advise you.
Ordered too much? Changed your mind? No problem at all, we’re happy to help.
If you’d like to return any unused, undamaged, and unopened products, you can do so. Just let us know within 14 days of receiving your order, and we’ll guide you through the process.
Please note:
To arrange a return, get in touch with us. We’ll provide the correct return address and help organise the process. Once we’ve received your items in their original condition, we’ll issue your refund.
If you cancel before your order is dispatched, you’ll receive a full refund. If the goods have already been delivered, the charges above will apply.
Yes, we offer samples for certain products. Please check the product page or contact us for details.
You must notify us within 14 days of receiving your order if you wish to return undamaged, unwanted, or over-ordered goods. Unfortunately, we cannot accept returns after this period. Please note that certain items, such as made-to-order products, may not be eligible for return.​
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Once we receive and inspect the returned items to confirm they meet our return criteria, we will process your refund within 14 days. The refund will be issued to your original payment method.​
If any of your goods arrive damaged, don’t worry – we’re here to help. You can either exchange the damaged items for new ones or opt for a full refund.
We’ll arrange the collection of the damaged items at no additional cost to you and, if needed, organise the delivery of replacements.
If you notice damage upon receipt, we recommend rejecting the delivery. If it’s just a small part of a larger order, note the damage with the courier, and we’ll take care of the replacement.
Please let us know about any damaged items within 30 days of receiving them. Unfortunately, we can’t accept returns for goods that have been altered by the customer, such as cutting or applying adhesives.
Note: This doesn’t apply if the damage was caused by improper installation—always follow the manufacturer’s guidelines or contact us if you’re unsure.
Whether you have a question about your order or you need expert advice on a product or installation, our team is here to guide you. You can contact us by telephone during the hours of 9-5pm, Mon-Fri on 01484 411888. You can also send us an email to [email protected]
Flooring Warehouse Direct is a specialist online business based in Huddersfield. Please note that this is our head office, with our products being stored and despatched from dedicated warehouses located in Milton Keynes, Bedfordshire & Liverpool. We aim to deliver to all regions throughout the UK, for more information click here.
Whether you have a question about your order or you need expert advice on a product or installation, our team is here to guide you. You can contact us by telephone during the hours of 9-5pm, Mon-Fri on 01484 411888. You can also send us an email to [email protected]
Soundproofing ratings are typically measured in decibels (dB), indicating how well a material reduces sound. The decibel scale is logarithmic, so a 10 dB increase represents a tenfold increase in sound intensity. For instance, a reduction from 50 dB to 40 dB means the sound is perceived as half as loud. Understanding these ratings helps in selecting materials that effectively minimise noise transmission. For a more detailed explanation, you can refer to our blog post: Decibels Explained: Understanding Soundproofing Ratings.
Before using Karma SoundLay 9mm with an engineered timber floating floor you should consider the thickness of the flooring that is being laid. We always recommend a stiffening layer is added to flooring with a thickness of less than 15mm.
If you’re looking to block airborne sound then Karma SoundLay Plus 12mm is a good option. When it comes to SoundLay, we recommend a stiffening layer when putting wooden floors over the top, specifically if the flooring is less than 15mm thick. The SoundLay has a substantial foam layer, so we expect that (within reason) it can accommodate uneven floors.
Yes, you can use the Green DPM 1200 Gauge under Kingspan for the floor base.
Yes. You can lay carpet directly over Karma SoundLay – it can be used with or without carpet underlay. We also offer Karma Gripper Strips which are designed to sit under the carpet gripper strip to reduce transmission through them.
The Karma Acoustiwall 2 can be used over an existing plastered brick wall, as long as it is ensured that the screws used to fix it are long enough to penetrate the bricks, rather than just the existing plasterboard.
It is not advised to use screws or mechanical fixings of any kind, as any impact that happens over the top, can then transmit through the subfloor underneath.
We recommend using a product such as our Regupol 3912 which is a 5mm impact noise reduction mat. This will help reduce the impact being passed through into the floor below.
Karma SoundLay is not fire resistant.
Regupol Vibration Mat 480 is supplied as a single roll that is 10m long. With the correct equipment, it can be cut into strips.
When fitting Karma SoundLay 9mm with a quicklock floor, you will need to add a stiffening layer of 9mm or 12mm plywood on top of the SoundLay before applying your final floor finish.
Yes, however, we’d suggest using a 9mm tongue and groove plywood over the top of the SoundLay 9mm.
