FAQs

Flooring Warehouse Direct is a specialist online business based in Huddersfield. Please note that this is our head office, with our products being stored and despatched from dedicated warehouses located in Milton Keynes, Bedfordshire & Liverpool. We aim to deliver to all regions throughout the UK, for more information click here.

The time it takes for your order to reach you will depend on the product/s you have ordered and the method of delivery. 

We recommend that you visit our Delivery page to give you all the information you might need before your order arrives. If you have any further questions, you can chat to our team via email, on the phone, or through our live chat; we’re happy to help!

If you notify us that you wish to return a product(s) within 14 days of receiving the goods and they are not faulty or broken, you will be refunded the full value of the product excluding any pickup or restocking charges and the initial carriage paid. If the goods are faulty or broken and you notify us within 14 days of receiving the product(s), we will issue you a full refund for the cost of the goods, the initial carriage fees and we will also cover the return carriage costs. Once you have notified us that you wish to return goods, you then have a 14 day period to return the products to us. We will issue any refunds within 14 days of receiving any returned goods. Sadly, if the product has been altered in anyway (cut-to-size, made to measure etc.), you will be unable to return the product.

Due to the bulky nature of certain products and insurance / liability issues, the couriers will only deliver to curb-side. (They cannot be expected to carry goods up to your flat for example).

In some cases we can deliver internationally. To find out if you we can deliver to your required location, please contact us.