If you notify us that you wish to return a product(s) within 14 days of receiving the goods and they are not faulty or broken, you will be refunded the full value of the product excluding any pickup or restocking charges and the initial carriage paid. If the goods are faulty or broken and you notify us within 14 days of receiving the product(s), we will issue you a full refund for the cost of the goods, the initial carriage fees and we will also cover the return carriage costs. Once you have notified us that you wish to return goods, you then have a 14 day period to return the products to us. We will issue any refunds within 14 days of receiving any returned goods. Sadly, if the product has been altered in anyway (cut-to-size, made to measure etc.), you will be unable to return the product.