Contact Us

Office Hours

Our customer care team is available from 9am to 4pm Monday to Friday and we will process all orders swiftly and contact you in case of any potential problems. We will also respond to emails by the end of the next working day, and usually much quicker.

Our delivery process

We deliver from Monday to Friday between 9am and 4pm; our customer service team aims to process orders as swiftly as possible, once you order has been processed you will receive a confirmation email along with a text containing the estimated delivery date. We aim to deliver any ordered placed before 11am the next working day, however the large number of drops to the commercial environments means that sometimes this will extend to 2 to 3 days. Unfortunately, on the designated day of delivery we cannot provide a specific time scale.

You should receive your order the next working day after that your order is in the hands of our courier network and is subject to adverse weather conditions and road networks. If more than 7 days have passed since we confirmed dispatch and your order has not arrived then please email

You can contact us below

Flooring Warehouse Direct
3 Cartwright Court
Bradley Business Park
Telephone: 01484 411 888

Flooring Warehouse Direct is a specialist online business based in Huddersfield. Please note that this is our head office, with our products being stored at and despatched from dedicated warehouses throughout the UK. As such we do not have a showroom for you to visit, however we can arrange for product samples to be delivered to your chosen address.

Help and Advice Form

If you require advice or wish to ask about a product, we recommend using the Help & Advice Form so we can reply with the most appropriate solutions to your queries.