Delivery Charges

Underlay

Soundproofing, Laminate, Real Wood & Carpet Tiles

Important Information

• • Standard delivery is 3-5 working days
  • Order with multiple product types will have compound delivery costs, please call for for more information.
  • Due to the bulky nature of certain products and insurance / liability issues, the couriers will only deliver to kerbside. (they cannot be expected to carry goods up to your flat for example)
  • The cost for soundproofing are higher as these must be delivered in pallets which is a higher cost.
  • There is a 40% restocking fee on all soundproofing products.

Ordering

We aim to dispatch all orders between 3 to 5 working days. As your order is now with our courier network it is subject to adverse weather conditions and road networks, so please be patient.

We deliver from Monday to Friday between 9am and 6pm. We assume that access is available for vehicles for all deliveries and for HGV’S for larger orders. Deliveries are door-to-door and the driver can not be expected to take them inside the property. We request that someone is available to sign for the goods upon delivery.

It is imperative that you the customer are available to sign for the goods upon delivery. Please ensure that your goods are inspected, prior to signature for damage. Once the goods have been signed for in “Good Condition” the carrier and Flooring Warehouse Direct will reject any claim for damages or compensation. Any damage or short delivery should be reported to us within 24 hours of receipt of delivery.

We highly recommend that when booking fitters, more time is allowed for delivery as orders are subject to such things as credit checks, stock availability and delivery conditions which can mean the order may be delayed. If you have any questions, please contact us before making an order.

Returns

If you decide to return any good we recommend you do so within 14 days of receipt. Sadly, we have to exclude any products that have been altered in any way (cut-to-size, made-to-measure etc.)

If you do send the goods back for any reason, please let us know so we can send you our warehouse address. Upon receipt of the goods appropriate credit will be issued.