Delivery Information

Important Information to remember…

  • BOOKING FITTERS – We strongly advise against booking fitters prior to placing the order or receiving delivery as we will not be held liable for any fitter costs that may arise from complications with delivery.
  • The cost for soundproofing products are higher as they are heavier (on average 30kg), and are delivered in pallets meaning they require specialist couriers.
  • The specialist courier network we use, delivers nationwide daily.
  • There is a 40% restocking fee on all soundproofing products.
  • Orders with both soundproofing and underlay will have compound delivery costs, for more information please call: 01484 411 888

Ordering

We deliver from Monday to Friday between 9am and 6pm.

Please be aware that once your order is with our courier network it is subject to adverse weather conditions and road networks, so please be patient. If 7 days have passed since we confirmed dispatch and your order hasn’t arrived, immediately contact our team on 01484 411 888 so that we can find a solution.

It’s imperative that either you or a friend/relative are available to sign for the goods upon delivery. For legal reasons, we cannot leave the goods on the kerbside especially if they haven’t been signed for. Complications do occur and we cannot be held liable for any damages after delivery.

Please ensure that prior to signing for the products that you inspect the goods. Once the goods have been signed for in`Good Condition` the carrier and Flooring Warehouse Direct will reject any claims for damages

If you are unhappy with the product or the product is damaged prior to signing, please inform us within 24 hours of receipt of the goods, and we will arrange for a replacement or you will be refunded.

Returns

If you decide to return the goods for any reason other than damages, we recommend that this is done so within the allotted 14-day period. Sadly, we have to exclude any products that have been altered in any way (cut-to-size, made-to-measure etc.)

Please let us know if you decide to return the goods so we can provide you with our warehouse address. You will be asked to pay for any carriage charges and restocking fees so take this into account before returning the goods. Upon receipt of the goods, appropriate credit will be issued.

Delivery Charges

Underlay & Vinyl Flooring

FREE (3-5 Days) Standard (2-3 Days) Next Day
£0 – £199 ex VAT Not Available £15 £40
£200+ ex VAT FREE £15 £25

Soundproofing, Laminate, Real Wood & Carpet Tiles

Standard (2-3 Days)
£0 – £199 ex VAT £30
£200+ ex VAT FREE

ALL PRICES SHOWN ABOVE ARE EXCLUDING VAT

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