Help & Information Returns & Refunds

Changed your mind? Ordered too much?

Have you ordered too much? Simply don’t want to keep the product or have changed your mind? That’s not a problem at all.

If you would like to return any unused, undamaged and unopened products to us, we are happy to refund you.

Any carriage that you paid will not be refunded, and there will also be a restocking fee of 20% for the products.

For the returns, we recommend that you get in touch with us, so that we can help you arrange getting the products back to us.

We will provide you with the correct address for where to send the goods, and once we have received them we will process your refund.

Damaged goods

If any of the goods that you have received are damaged, we will be happy to exchange them for new ones.

Alternatively if you would prefer a full refund instead, we can also arrange for this.

For either an exchange or a full refund, we will be in touch to arrange collection of the goods and if applicable when the replacement products will be delivered.

There will be no additional cost to yourself for either carriage or returning the goods.

If the goods are damaged upon receipt, it is essential that you note this with the courier so that we can correctly process a claim.

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